Global Knives are fully guaranteed to be free from manufacturing defects that may arise during normal use.
Our guarantee is used to reasonably ensure all Global customers, that any knives with manufacturing faults will be replaced or repaired within a reasonable time frame at our discretion. We reserve the right to reject any knives that have been obviously mistreated, are very old or where the proper care instructions have not been followed.
Normal use covers use of knives by professional and amateur chefs in the kitchen in the preparation of food. Using the knives for any other purpose, dropping the knives or putting the knives in the dishwasher voids the guarantee.
The guarantee only extends to the product’s original purchaser. Chips in the knife blade, broken knife tips, discolorations from food and rust spots and scratches on the blade from sharpening are not covered. In these cases your knife will be returned to you.
If you have a problem with your Global Knife, you must return the knife to the store from which it was originally purchased and they will deal with your enquiry from there.
When we receive a knife back, our quality control team will inspect the knife and make a decision whether to offer a repair or replacement.